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DAY ONE PROGRAMME - Monday, 17th October 2005
0730 – 0900 |
Breakfast Registration
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0900 – 0910 |
Welcome and opening remarks
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0910 – 0930 |
Opening keynote address
Dr Finian Tan
- Chairman, Vickers Financial Group
Acting Chairman, Media Development Authority, Singapore
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0930 – 1100 |
‘Improving Customer Experiences for Competitive Advantage: Winning Customers with People and Technology’
Jeffrey Rayport - Founder / CEO Marketspace
Building customer loyalty requires an effective front office that uses “smart” devices and intelligent networks throughout your organization’s consumer channels, enabling you to establish and capitalise on customer-service relationships. Jeffrey Rayport demonstrates the best strategy for breaking down your organisation’s customer interactions into tasks for employees, tasks for the technology and tasks for both. You’ll come away with strategies that you can immediately implement to build and improve customer loyalty.
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1100 – 1130 |
Coffee Break
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1130 – 1245 |
Discussion panel
‘Entrepreneurship in Asia'
Moderator
Chris Boulton - Managing Director Boulton & Associates
Panel speakers
Madan Padaki - Co-Founder & Director, Merritrac
Jannie Tay - Vice-Chairman, The Hour Glass
Michael Ma - Chairman, Indochine Group Asian entrepreneurship will take the world by storm. China is creating high-tech ventures at a breathtaking pace. India has created a whole new generation of entrepreneurs determined to reach far beyond outsourcing. Venture Capitalists and Private Equity players are in a race to establish Asian strategies, Asian offices and are already making substantial Asian investments. This discussion panel will analyse the latest trends and describe real examples of this new breed of Asian entrepreneurs.
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1245 – 1400 |
Networking lunch
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1400 – 1500 |
Discussion panel
‘Leadership impacting lives:
Aligning corporate values and social responsibility’
Moderator
Annie Koh - Dean, Executive Education,
Singapore Management University
Oliver Roll - GM Customer Relations & Marketing,
Microsoft Asia Pacific
Tan Chee Koon - CEO, National Volunteer & Philanthropy Centre
The increased scrutiny of corporate practice by employees, consumers, communities, investors and government has resulted in more companies making a real difference to the lives of those around them. This discussion will explore strategies for companies looking to integrate their core values - such as honesty, trust, respect, and fairness – with a social agenda and the way in which they conduct their business.
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1500 – 1545 |
Keynote address with Q&A
‘Innovation-driven growth from Asia’
Bob Hayward - Research Fellow, Gartner, Inc
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1545 – 1615 |
Coffee break
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1615 – 1730 |
Discussion panel
Improving corporate governance to drive growth’
Moderator
Ed Lin - Partner, Bain & Company
Panel speakers
Eugene Lai - Managing Director & Senior Country Officer, JP Morgan
David Wong - Managing Director & Chief Executive, ABN Amro
Loizos Heracleous - Fellow, Templeton College, Oxford University
Corporate governance is often perceived as a cost heavy burden, imposed on companies as a result of the recent wave of corporate scandals in America, Europe and Asia. Many business leaders however are beginning to see beyond this view and are using good corporate governance as a strategic weapon to build confidence and increase shareholder value. This panel of leaders and experts will discuss how a sound corporate structure, transparent reporting and compliance can drive stakeholder confidence and position a company for better growth. The panel will share best practice examples across multiple industries, also including lessons learned from private equity investors and their portfolio companies.
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1730 |
Closing summary Day One |
DAY TWO PROGRAMME - Tuesday, 18th October 2005
0900 – 1030 |
Keynote address with Q&A
‘Lessons in Leadership’
Carly Fiorina - Former CEO, Hewlett Packard
Carly Fiorina reflects on her years leading some of the worlds largest technology firms including AT&T, Lucent and HP and shares her personal principles of leadership. In this dynamic presentation, Carly uses her personal experiences to share the three essential elements that espouse her vision of leadership -- Character, Capability and Collaboration. Fiorina shares inspiring stories of leadership that demonstrate that anyone can lead from anyplace at anytime, that – first and foremost – leadership is a choice.
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1030 – 1115 |
Keynote address with Q&A
'Globalisation and Asian corporate practice’
Michael Backman - Best-selling author & expert on Asian corporate practice
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1115 – 1145 |
Coffee Break
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1145 – 1245 |
Discussion panel
‘Creating growth with services – Beyond BPO’
Moderator
TBA
Panel Speakers
Srinath Batni - Regional Director, Infosys
Ashish Gupta - COO, Evalueserve
India's phenomenal success in BPO has recently been challenged with backlash in the international media however the industry continues to evolve and thrive. While in the past BPO has been focused on back-office operations in the call-centres of India, new outsourcing options have emerged with a shift towards more complex, knowledge-based services like analytics, research, and credit analysis. This panel of leading industry players and experts will explore the evolution of the BPO industry and the emergence of Knowledge Process Outsourcing (KPO).
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1245 – 1400 |
Networking lunch
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1400 – 1500 |
Discussion panel
‘New imperatives for Asian market leadership’
Moderator
Annie Koh - Dean Executive Education,
Singapore Management University
Panel speakers
Chris De Lavigne - VP Growth, Frost & Sullivan
Robert Tomlin - Vice-Chairman - Asia, UBS Investment Bank
Tony Fernandes - Chief Executive Officer, Air Asia
Andy Miller - Senior Director, Marketing, Juniper Networks
The business landscape in Asia has undergone dramatic change over recent years and continues to change at a sometimes overwhelming pace. Trade barriers are coming down, consumers are more demanding and the pressures of globalisation are impacting how we compete. New rules apply. In this discussion panel some of Asia’s most accomplished business leaders share their success strategies, explore regional change and developments and the strategic implications for market leadership.
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1500 – 1545 |
Presentation and discussion
‘Playing to win: An innovative approach to strategising’
Moderator
Annie Koh - Dean, Executive Education,
Singapore Management University
Speakers
Loizos Heracleous - Official Fellow,
Templeton College, Oxford University
Claus Jacobs - Research Fellow,
University of St Gallen, Switzerland
Traditional strategizing is necessary but not always innovative or exciting. How can strategists think outside of the box about their situation and challenges, and conceptualise new possible futures? Heracleous and Jacobs present a new approach to personal development and strategizing.
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1545 – 1615 |
Coffee break
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1615 – 1730 |
Discussion panel
‘Global growth strategies for Asian business’
Moderator
Mayank Parekh - Managing Partner McKinsey & Company
Panel speakers
Scott Price - Chief Executive Officer, DHL Express Asia Pacific
Sunny Yoon - President Kim Eng Securities USA
Janet Ang - VP, Lenovo Greater China
In an environment of increasing competition, uncertainty and rapid change, the challenges faced by Asian business leaders expanding globally are numerous and complex. This CEO dialogue allows participants to discuss and share profitable and sustainable growth strategies and learn from CEO’s who have demonstrated vision, leadership and innovation to achieved global business success.
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1730 |
Close
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